We understand that sometimes unexpected events, delays or emergencies can occur. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
We require at least 24 hour cancellation notice which allows the opportunity for someone else to schedule an appointment. Exceptions:
If you have the flu, cold or any other conditions deemed contagious or unsafe your appointment will be canceled or rescheduled without penalties. Please note for the safety of our staff and clients we reserve the right to deny service if you show up sick to your scheduled appointment
If appointment is canceled 12-hours prior to appointment time 50% will be charged and we will issue a store credit for the balance. Cancelations after 12 hours will result in charge of 100% of the reserved service rate
Any appointment missed a.k.a "No Shows" will result in charge of 100% of the reserved service rate.
Late arrivals Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.